Suites Dining Week 3: The Row

Suites residents and managers are now in their second week of negotiations with ResEd, and while nothing is final yet and there are many details left to be worked out, signs are positive that an agreeable solution can be reached that can both address the concerns of the University and protect Suites chefs and traditions.

As of this writing, there are no longer any outside contractors, including SOS, being considered to run Suites Dining; Suites staff are drafting a revised business model to present to the University that preserves the current chefs and student managerial independence while also establishing a Board of Directors to address University concerns about accountability and continuity; ResEd administrators Aaron Buzay and Nate Boswell have been very helpful in working with students; and negotiations are on a clear timetable for solution by the time the Draw rolls around. More updates to follow in the coming weeks.

As negotiations continue, however, it’s crucial to remember that this isn’t just about Suites. The Suites Dining case is merely one symptom of a much broader set of problems that has ramifications for this entire campus.

First and most narrowly, residents on the Row are not receiving a quality and volume of dining services commensurate with the board bill they pay. For the same board bill cost Suites residents pay for 17 meals per week – as I and others have noted multiple times – students on the Row get 10.

That is, first of all, a very basic equity issue. Absent a compelling reason why students on the Row should receive fewer meals for the same price, this is simply unfair.

This inefficiency is no fault of the chefs and kitchen staff on the Row, who (from personal conversations with both chefs and students) enjoy close relationships with Row residents and do the best they can with the resources (and most likely lower wages) they’ve been given. It is the fault of the larger financial model the University has put into place on the Row – a for-profit model, run by SOS, that appears unable to deliver the same volume of food service provided by a nonprofit, student-run Suites organization without high overhead or a profit margin to sustain.

It is the Suites financial model – a nonprofit model that allows each House (in consultation with ResEd and R&DE) direct ownership over its students’ money – that should be exported to the Row, not the other way around. Experience and data show that with competent management in place, a nonprofit model can deliver more food for the same price, as well as pay professional kitchen staff higher wages.

And from a purely moral, rather than economic, perspective, it seems wrong to force student money – much of which comes from University financial aid and parents’ contributions – to go toward paying a for-profit third-party company. Students should, of course, be free to spend their discretionary funds at dining companies like Subway and Panda Express. But requiring them to pay into an inefficient corporate-run dining model, with no ability to opt out, is both an ineffective and immoral decision.

As Suites continues to move forward in negotiations, let’s remember that the Row – and other areas of campus I’ll talk about in the coming weeks – are facing similar challenges and difficulties. We’re all in this together.

Contact Miles at milesu1@stanford.edu.

  • Jack Jorgensen

    Miles,

    I have a great amount of respect for the points you have brought up over the past few weeks and I commend you for putting in the time and effort to shine light on the frustrations many of us have seen and felt over the past few years. However, I disagree with several of your points in this article, those including your feelings about the quality of the foodservice on the Row and its relationship with the for-profit business model of SOS.

    I lived on the Row for three years: as a resident in Durand my sophomore year and then as the financial manager of La Casa Italiana my junior and senior years. I have detailed knowledge the operational and financial structure of Row kitchens before and after the audit that occurred my junior year.

    First off, the idea that Row Houses do not provide the same quality or volume of service as compared to Suites is absurd. Our kitchens were always fully stocked with cereal, fresh fruit, bagels, snacks, baking ingredients and more. If you didn’t feel like cooking on a Saturday evening, there were always plenty of delicious leftovers from Friday dinner. And say you in fact did want on a hot breakfast on a Tuesday morning: even if you tried to go into the kitchen and fry an egg or two, our chef Jose would literally take the pan out of your hand and do it for you. We did our very best to treat him well, and he always returned us the favor.

    Second, the board bill on the Row has undergone a number of changes since my sophomore and junior years. As recently as two years ago, two things happened to surplus board money at the end of a school year: refunds were paid to residents, and any money left after that was rolled into our capital reserve funds. It was not uncommon for residents of well-managed houses to received over $500 back at the end of the year in addition to their security deposits, nor was it uncommon for houses to spend their reserve funds to purchase high quality tools and equipment for their dedicated cooking staff to use.

    Last year, ResEd took away our ability to refund our residents at the end of the year. They have also made it incredibly difficult to use our reserve funds to purchase equipment our houses need, which explains why many houses have to use current year funds to purchase supplies for their chefs. Some houses are literally sitting on $50,000 in unspent cash, but cannot access it because of the asinine regulations that ResEd imposed on Row staff. Don’t even get me started about the 20% that ResEd scrapes off the top of our board bill each quarter, or the 3% “fee” to process our social dues, or the 5% of our board bill that is held in “reserve” from the financial managers each quarter, including in the spring. Overall, nearly $1300 per year PER RESIDENT goes into the black hole of the Central Office and never makes its way into student hands. Ever wonder why it’s so expensive to live on the Row? That’s why.

    Lastly, about SOS and Nick Peters. It is absolutely wrong to point out the for-profit business model of SOS and argue that it is unable to provide the same level of food or service as a not-for-profit model. I already discussed how we had wonderful meals and a well-stocked kitchen at Casa Italiana, and the same was true in my time at Durand. You would be interested to know that during my junior year at Casa, Nick and one of his employees managed ALL of the Row FMs, ALL of the KMs, ALL of the chefs and hashers, cooked an entire Special Dinner for Roth House on a moments notice when the chef had an accident in the kitchen, and still somehow managed respond to every email I sent to him within 2 minutes. By my senior year, when Nick was no longer in charge of us, ResEd hired *several* new full time employees and a gaggle of student advisors to manage the same things that Nick used to do alone. He was smart, efficient, and effective, terms I would not use to describe the current management at the Central Office. Yes, the relationship between he and Zac indeed led to a conflict of interest, but it doesn’t take away the fact that Nick is one of the primary reasons for the self-direction and autonomy Row houses that makes them so appealing to live in.

    In conclusion, your recent articles have brought up great points, but they in no way convey the full truth that is necessary to make any rational decisions about what should be done with dining at Suites and on the Row.

    Jack Jorgensen
    BS ’12, MS ’13

  • Miles

    Thank you for this, Jack! All points well taken, and good to hear. Will certainly take this into account.

    Cheers,

    Miles

  • guest

    Great work, Miles. You make this alum proud.

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